Web Application Development for Medical Centres

Project Plan

Task

Custom healthcare platform and mobile app design and development

Team

Product Manager, UX Researcher, 2 Product Designers, 2 Back-end and 2 Front-end developers, QA

Duration

16 weeks

Scope

70+ screens and adaptive versions

Overview

A German startup MedFlux based in Düsseldorf is dedicated to streamlining processes of private and state medical establishments leading to lowered patient times. They reached out to us for help with developing an appointment scheduling system that would improve the lives of healthcare providers and patients.

We tackled both sides of the spectrum, creating a web application aimed at helping doctors optimize their work operations. At the same time, our team crafted a mobile application for patients which simplifies scheduling an appointment with the necessary healthcare professional.

Deliverables

Product Design
Branding
Illustrations
Animation
App Design

Results

By the end of the collaboration, MedFlux received a fully functional platform with a contemporary design with the waiting time for patients decreased drastically. This ultimately aided in optimizing the resources of healthcare providers since a structured appointment scheduling system allows for more time to spend with the patients.

The new mobile application features the doctor’s name, time and date of the appointment, as well as the hospital’s address. For those patients who cannot use the app, we created a hospital TV interface that enables registration.

Internal chat

Live queue

Statistics

Registrar role

Time planning

Data management

Internal chat

Live queue

Statistics

Registrar role

Time planning

Data management

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User persona

Entrepreneur

Age:46

Status:Married

Location:Berlin

Ambitious

Organized

Reading

Сooking

Biography

is an owner of a network of private hospitals in Berlin. He is very organized and hardworking. Recently, his clinic has become increasingly popular and the number of patients has increased significantly. is facing problems with time planning and staff management.

Personality

Loyal

Frickle

Introvert

Extravert

Analytical

Creative

Goals

Save time and optimize processes
Increase the productivity of employees
Reduce waiting time for patient
Track the efficiency of the equipment

Motivation

Start saving time
Optimize precesses
Predict income

Needs

Informative statistics
Full control of work processes
Easy to use and user friendly interface
Good data security

Frustration

Too much time spend
Not enough information
Complicated work process
Few really statistics

Entrepreneur

Age:46

Status:Married

Location:Berlin

Ambitious

Organized

Reading

Сooking

Biography

Personality

Loyal

Frickle

Introvert

Extravert

Analytical

Creative

Goals

Save time and optimize processes
Increase the productivity of employees
Reduce waiting time for patient
Track the efficiency of the equipment

Motivation

Start saving time
Optimize precesses
Predict income

Needs

Informative statistics
Full control of work processes
Easy to use and user friendly interface
Good data security

Frustration

Too much time spend
Not enough information
Complicated work process
Few really statistics

User journey map

	Entice	Enter	Engage	Exit	Entend
Touch Points	Word of mouth Forums Google Advertising Website	Email Sign Up form User profile	Emergency Specialization Staff Statistics Internal chat	Email Support Chat FAQ	Word of mouth Reviews sites

	Research	Sign Up	Manage hospital	Achievements	Share experience
User goals	Find the best solution for hospital	Sign up process easy	Register hospitals and add doctors and their specializations Check the effectiveness of staff work Monitor patient and doctor statistics Adjust the live queue	Get emails about updates Get support 24/7	Share my impressions of the site Gain benefits
User questions	How can I solve my problem? Which proposition is the best? What are the features?	How can I create account easy? How can I protect personal information?	How add hospitals and doctors? How can I monitor productivity of staff? How can I communicate quickly with the staff? How can I get full statistics about doctors and patient? How can I track the efficiency of the equipment? How can I monitor schedule? How can I control live queue?	How can I find out about updates and new features?	What are the benefits of being an user?
Solutions	SEO and PPC Targeted ads Reviews Content marketing Collaboration with real estate agencies	Onboarding Step-by-step registration Info about protection personal information	Simple and intuitive process for registering hospitals and adding doctors and their specializations Staff page with editing ability Statistics that show the productivity of each doctor and help decide how to allocate resources Ability to instantly communicate with staff in an internal chat Easy data management	Mailing of letters Chat support 24/7 FAQ	Affiliate program Loyalty program

	Entice	Enter
Touch Points	Word of mouth Forums Google Advertising Website	Email Sign Up form User profile

	Research	Sign Up
User goals	Find the best solution for hospital	Sign up process easy
User questions	How can I solve my problem? Which proposition is the best? What are the features?	How can I create account easy? How can I protect personal information?
Solutions	SEO and PPC Targeted ads Reviews Content marketing Collaboration with real estate agencies	Onboarding Step-by-step registration Info about protection personal information

	Engage
Touch Points	Emergency Specialization Staff Statistics Internal chat

	Manage hospital
User goals	Register hospitals and add doctors and their specializations Check the effectiveness of staff work Monitor patient and doctor statistics Adjust the live queue
User questions	How add hospitals and doctors? How can I monitor productivity of staff? How can I communicate quickly with the staff? How can I get full statistics about doctors and patient? How can I track the efficiency of the equipment? How can I monitor schedule? How can I control live queue?
Solutions	Simple and intuitive process for registering hospitals and adding doctors and their specializations Staff page with editing ability Statistics that show the productivity of each doctor and help decide how to allocate resources Ability to instantly communicate with staff in an internal chat Easy data management

	Exit	Entend
Touch Points	Email Support Chat FAQ	Word of mouth Reviews sites

	Achievements	Share experience
User goals	Get emails about updates Get support 24/7	Share my impressions of the site Gain benefits
User questions	How can I find out about updates and new features?	What are the benefits of being an user?
Solutions	Mailing of letters Chat support 24/7 FAQ	Affiliate program Loyalty program

The registration process

We made sure to make the registration process as intuitive and simple as possible, paving the way for hospitals to sign up and register medical professionals and their specializations. The system further allows to register patients, assigning their priority according to the needs and matching them with doctors who are qualified and available to take their case.

The live queue

Our team has developed an appointment scheduling system so that doctors have a maximum of three patients, ensuring they are not overwhelmed and patients won’t have to wait in endless queues. Once the staff has approved of the registration, the patients receive their appointments alerting them of how long they would have to wait which reduces the waiting line significantly.

Essential features

One of the core features is the statistics system which assesses how productive the doctors are and helps the staff allocate their resources in places that need them the most. The establishment can now see whether they need to hire more doctors and staff if there is not enough professionals available.

Carl Weingand

We partnered with impltech to design and develop a custom appointment scheduling system for hospitals and healthcare providers. The team demonstrated high-class professionalism and in-depth expertise in the field enabling agile collaboration during all stages of the project. The end result was a user-friendly system that significantly relieved the workload of healthcare providers.