Project Plan

Task

Design and development of the web platform

Team

Product Manager, Business Analyst, UX Researcher, UI/UX Designer, 2 Back-end and 2 Front-end developers, 1 QA

Duration

6 month

Scope

50 web screens

Overview

We were reached out by IndexPharm, a company that specializes in the healthcare industry and needed a robust platform that allows users to manage the medication storage and movement. It helps end-users follow what medication is available, where it is and how to reach out to a seller that is simultaneously aimed at the buyer and owner.

With such a potent platform, it’s easier to superintend and join forces to craft new opportunities for business growth since the platform is offering a system with large data storage helping users participate in buying and selling processes. We have introduced an innovative tool for medication management that cares about customers and vendors.

Deliverables

  • UX Research
  • UI/UX Design
  • Web Development
  • Software Development
  • CRM Design

Results

The team behind impltech is highly experienced in the healthcare industry, so they leveraged their experience in creating a rich-in-feature platform for medication management — with the opportunity to track which drugs are available, in what quantity, and view instructions for each medication.

The system is also oriented to sellers, offering software and functionality for suggesting which prescriptions are running out and need to be ordered, therefore presenting a full-bodied system for sales management for retailers, allowing them to accept orders from online customers, order from suppliers, and store/track invoices.

Dashboard
Buy
Checkout
Stock
Sales Management
Profile
IndexPharm Dashboard
IndexPharm Buy
IndexPharm Checkout
IndexPharm Stock
IndexPharm Sales Management
IndexPharm Profile
Dashboard
IndexPharm Dashboard
Buy
IndexPharm Buy
Checkout
IndexPharm Checkout
Stock
IndexPharm Stock
Sales Management
IndexPharm Sales Management
Profile
IndexPharm Profile

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Platon

User persona

User persona of IndexPharm
IndexPharm blur
Pharmacist

Age:38

Status:Married

Location:Hamburg

Organised
Hardworking
Sport
Reading

Biography

blur 1 has been working as a leading pharmacist in a well-known pharmacy chain for many years. She is very organised and persistent. Recently, the number of medicines and suppliers has increased, so it is becoming increasingly difficult for her to keep track of everything.

Personality

Loyal
Frickle
Introvert
Extravert
Analytical
Creative

Goals

  • Save time and optimize processes
  • Increase the productivity
  • Track suppliers and medicines
  • Store documents

Motivation

  • Easily find the information you need
  • Save time
  • Increase productivity
  • Explore new opportunities

Needs

  • Easy navigation
  • Keep track suppliers
  • Detailed information about medicines
  • Accessible and user-friendly interface

Frustration

  • Too much time spend
  • Not enough information
  • Сomplex interface
User persona of IndexPharm
IndexPharm blur
Pharmacist

Age:38

Status:Married

Location:Hamburg

Organised
Hardworking
Sport
Reading

Biography

blur 1 has been working as a leading pharmacist in a well-known pharmacy chain for many years. She is very organised and persistent. Recently, the number of medicines and suppliers has increased, so it is becoming increasingly difficult for her to keep track of everything.

Personality

Loyal
Frickle
Introvert
Extravert
Analytical
Creative

Goals

  • Save time and optimize processes
  • Increase the productivity
  • Track suppliers and medicines
  • Store documents

Motivation

  • Easily find the information you need
  • Save time
  • Increase productivity
  • Explore new opportunities

Needs

  • Easy navigation
  • Keep track suppliers
  • Detailed information about medicines
  • Accessible and user-friendly interface

Frustration

  • Too much time spend
  • Not enough information
  • Сomplex interface

User journey map

Entice Enter Engage Exit Entend

Touch Points

  • Word of mouth
  • Forums
  • Google
  • Advertising
  • Website
  • Email
  • User profile
  • Dashboard
  • Buy
  • Stock
  • Sales management
  • Profile
  • Help
  • Support Chat
  • FAQ
  • Word of mouth
  • Reviews sites
  • Digital channels “Erfolgs-Rezept direkt”, “Erfolgs-Rezept online”
ResearchSign UpManage medicinesAchievementsShare experience

User goals

  • Find the best solution that satisfied the needs
  • Sign in process easy
  • Quickly search for medicines
  • Order medicines from suppliers and sell them online
  • Get full information about medicines
  • Control the stocks
  • Manage sales
  • Track documents
  • Get emails about updates
  • Get support 24/7
  • Get promo and reward
  • Share my impressions of the site
  • Gain benefits

User questions

  • How can I solve my problem?
  • Which proposition is the best?
  • What are the features?
  • How can I get access easy?
  • How can I recover password?
  • How can I protect personal information?
  • How can I search for medicines
  • How can I order medicines from suppliers online?
  • How can I sell medicines for other pharma store or customers online?
  • How can I get full information about medicines?
  • How can I control the stocks?
  • How can I manage sales?
  • How can I track documents?
  • How can I find out about the updates and new features?
  • How can I get help with orders medicines?
  • What are the benefits of being an user?

Solutions

  • SEO and PPC
  • Targeted ads
  • Reviews
  • Content marketing
  • Collaboration with pharmaceutical companies
  • Quick login with a login and password provided by the admin
  • Info about the protection of personal information
  • Search with advanced filters
  • The ability to order medicines from suppliers online
  • The ability to sell medicines for other pharma store or customers online
  • View the full list of medicines
  • Complete information about each medicine, including dosage instructions, side effects and contraindications
  • Sales management tools
  • Аrchive of all documents
  • Chat support 24/7 with a medical expert
  • Mailing of letters
  • Chat support 24/7
  • FAQ
  • Offers made to retain customers like cooperations in the form of co-promotion, fee-for-call, acquisition of established brands
Entice Enter

Touch Points

  • Word of mouth
  • Forums
  • Google
  • Advertising
  • Website
  • Email
  • User profile
Research Sign Up

User goals

  • Find the best solution that satisfied the needs
  • Sign in process easy

User questions

  • How can I solve my problem?
  • Which proposition is the best?
  • What are the features?
  • How can I get access easy?
  • How can I recover password?
  • How can I protect personal information?

Solutions

  • SEO and PPC
  • Targeted ads
  • Reviews
  • Content marketing
  • Collaboration with pharmaceutical companies
  • Quick login with a login and password provided by the admin
  • Info about the protection of personal information
Engage

Touch Points

  • Dashboard
  • Buy
  • Stock
  • Sales management
  • Profile
  • Help
Manage medicines

User goals

  • Quickly search for medicines
  • Order medicines from suppliers and sell them online
  • Get full information about medicines
  • Control the stocks
  • Manage sales
  • Track documents

User questions

  • How can I search for medicines
  • How can I order medicines from suppliers online?
  • How can I sell medicines for other pharma store or customers online?
  • How can I get full information about medicines?
  • How can I control the stocks?
  • How can I manage sales?
  • How can I track documents?

Solutions

  • Search with advanced filters
  • The ability to order medicines from suppliers online
  • The ability to sell medicines for other pharma store or customers online
  • View the full list of medicines
  • Complete information about each medicine, including dosage instructions, side effects and contraindications
  • Sales management tools
  • Аrchive of all documents
  • Chat support 24/7 with a medical expert
Exit Entend

Touch Points

  • Support Chat
  • FAQ
  • Word of mouth
  • Reviews sites
  • Digital channels “Erfolgs-Rezept direkt”, “Erfolgs-Rezept online”
Achievements Share experience

User goals

  • Get emails about updates
  • Get support 24/7
  • Get promo and reward
  • Share my impressions of the site
  • Gain benefits

User questions

  • How can I find out about the updates and new features?
  • How can I get help with orders medicines?
  • What are the benefits of being an user?

Solutions

  • Mailing of letters
  • Chat support 24/7
  • FAQ
  • Offers made to retain customers like cooperations in the form of co-promotion, fee-for-call, acquisition of established brands

Dashboard

impltech experts created a Dashboard that allows users to overview information about the products available, with the opportunity to check the total bought products, manage stock, and total sales for retailers. There’s also a huge Stock List with medication names, descriptions, statuses, prices, and Qty, which users are able to edit.

Dashboard IndexPharm

Checkout

This tab is available for retailers, allowing them to manage products before purchasing — there’s an opportunity to manage items, overview the total price, choose the payment option, and fill out the checkout form and shipping address.

Checkout IndexPharm

Sales Managment

Our experts created and designed this tab so that users are able to overview total sales, completed and pending orders, and sales list. Therefore, the user can download or print invoices, check status and detailed information for every item, and more.

Sales Managment IndexPharm
IndexPharm banner

Adrean Stein
Adrean Stein
Product Manager at IndexPharm
impltech has become our tech partner, and by saying this, I can assure we received the 100% desired result that improved our sales and allowed us to scale up the business. Being on the market for many years, we understand that innovations are essential for ones who want to remain competitive, and so are we, that’s why we chose impltech for our project

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