Application solution for the Telecomunication industry

Project Plan

Task

Design web and mobile applications

Team

Product Manager, Business Analyst, UX Researcher, 2 Product Designers

Duration

9 month

Scope

80 web screens + 100 app screens

Overview

Our team was contacted by a Switzerland System Integrator Connect44 offering professional services for companies worldwide. Tasking us with a challenging project, the company was using Excel sheets to track all the operations, which was an ineffective and resource-consuming process. They reached out to us for help with the Infra 44 mobile app to automate business processes and make the work operation more efficient.

We tackled challenging aspects of the project, creating a comprehensive system with automated processes to help the company cut operational costs and offer the opportunity to receive a consultation for their customers and other essential functionality.

Deliverables

Product Design
UX Design
CRM Design
Animation

Results

By the end of the cooperation, the customer received mobile and web applications Infra 44, which is available on the Play Store and App Store and is used for documenting the laying of networks, cable pulling, ditch excavation, and physical network creation processes. The company’s customers receive the opportunity to chat with specialists online, and workers are able to take a photo of the work results and confirm it effectively, and many other features.

The web interface is integrated with detailed maps, allowing the firm to store multiple projects, update status in real-time mode, process invoices automatically, and more.

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User persona

Logistics Manager

Age:31

Status:Single

Location:Bern

Innovative

Smart

Collaborative

Analytical

Biography

has been working in the logistics industry for over 10 years, gaining extensive experience in supply chain management, transportation, and warehousing. joined five years ago, attracted by the company’s reputation for innovation and cutting-edge solutions in enterprise mobile and IT networks.

Personality

Loyal

Frickle

Introvert

Extravert

Analytical

Creative

Goals

Efficiency improvement
Enhanced tracking and reporting
Scalability
User-friendly interface

Motivation

Operational efficiency
Data accuracy and transparency
Scalability and adaptability

Needs

Customization
Operational excellence
Innovation and differentiation
Employee empowerment

Frustration

Over-reliance on Excel
Customization requirement
Budget constraints

Logistics Manager

Age:31

Status:Single

Location:Bern

Innovative

Smart

Collaborative

Analytical

Biography

Personality

Loyal

Frickle

Introvert

Extravert

Analytical

Creative

Goals

Efficiency improvement
Enhanced tracking and reporting
Scalability
User-friendly interface

Motivation

Operational efficiency
Data accuracy and transparency
Scalability and adaptability

Needs

Customization
Operational excellence
Innovation and differentiation
Employee empowerment

Frustration

Over-reliance on Excel
Customization requirement
Budget constraints

User journey map

	Entice	Enter	Engage	Exit	Entend
Touch Points	Online research Referral Social media	Initial consultation Needs assessment Solution presentation	Solution development Training Implementation support	Solution deployment Performance evaluation Feedback gathering	Continuous improvement Expansion Knowledge sharing

	Research	Sign Up	Application usage	Achievements	Share experience
User goals	Understand the benefits of custom solutions Identify reputable design companies Determine the feasibility and potential ROI	Initial consultation Provide relevant information & painpoints Evaluate the proposed solution	Collaborate closely with the design team to refine requirements and provide feedback Participate in training sessions Monitor the performance of the automation solution and evaluate its impact on the company	Deploy the custom automation solution Measure KPIs Identify achievements reached through the implementation	Share insights and best practices Provide feedback to the design company on the effectiveness
User questions	What are the advantages of automatization? How do custom solutions compare in terms of features and flexibility? What criteria should I consider when selecting a design company?	How can I schedule an initial consultation? What information should I provide? How to review the solutions, and what are the expected timelines and costs involved?	Are there any training sessions available? How can I provide feedback to the development team? What support options are available if we encounter any issues?	What KPIs to track to measure the success of the automation solution? How can I quantify the impact of the solution on our logistics operations in terms of efficiency and cost savings?	How can I share my experiences with colleagues? What feedback should I provide to the design company on the effectiveness?
Solutions	Develop an informative and user-friendly application SEO optimization	Personalized onboarding experience Incentives for sign-up Simplified sign-up process	User-friendly interface Continuous support and training Regular updates and enhancements	Performance tracking and reporting Success stories and case studies Highlight specific solutions implemented	User advocacy program Referral incentives Encourage users to share their tips, and best practices with their professional networks

	Entice	Enter
Touch Points	Online research Referral Social media	Initial consultation Needs assessment Solution presentation

	Research	Sign Up
User goals	Understand the benefits of custom solutions Identify reputable design companies Determine the feasibility and potential ROI	Initial consultation Provide relevant information & painpoints Evaluate the proposed solution
User questions	What are the advantages of automatization? How do custom solutions compare in terms of features and flexibility? What criteria should I consider when selecting a design company?	How can I schedule an initial consultation? What information should I provide? How to review the solutions, and what are the expected timelines and costs involved?
Solutions	Develop an informative and user-friendly application SEO optimization	Personalized onboarding experience Incentives for sign-up Simplified sign-up process

	Engage
Touch Points	Solution development Training Implementation support

	Application usage
User goals	Collaborate closely with the design team to refine requirements and provide feedback Participate in training sessions Monitor the performance of the automation solution and evaluate its impact on the company
User questions	Are there any training sessions available? How can I provide feedback to the development team? What support options are available if we encounter any issues?
Solutions	User-friendly interface Continuous support and training Regular updates and enhancements

	Exit	Entend
Touch Points	Solution deployment Performance evaluation Feedback gathering	Continuous improvement Expansion Knowledge sharing

	Achievements	Share experience
User goals	Deploy the custom automation solution Measure KPIs Identify achievements reached through the implementation	Share insights and best practices Provide feedback to the design company on the effectiveness
User questions	What KPIs to track to measure the success of the automation solution? How can I quantify the impact of the solution on our logistics operations in terms of efficiency and cost savings?	How can I share my experiences with colleagues? What feedback should I provide to the design company on the effectiveness?
Solutions	Performance tracking and reporting Success stories and case studies Highlight specific solutions implemented	User advocacy program Referral incentives Encourage users to share their tips, and best practices with their professional networks

Management of multiple projects

We ensured that the management of projects was efficient and represented within visually appealing design alongside robust functionality — the ability to edit the project details, approve them, add additional pictures, assign the status of done, ready, and more. The system allows one to switch between tabs like Standart, Favourites, Library, and Create to manage projects efficiently.

Visual artifacts to support a project

Having a strong understanding of how work results are essential for both workers and customers, the company wanted us to add the ability to confirm the work done within additional photos, therefore, users are able to choose pictures to designate the performed activities.

Photopoint list

Using highly detailed maps, the app allows workers to add photos of locations that will be depicted in the form of points on the map, and by clicking on some of them, users are able to overview the details — just by following “Civil engineering” tab in the application.

Dennis Fischer

Development Manager INFRA44

We and partners who were involved in the project are extremely satisfied with the results. We were particularly impressed by the professionalism and flexibility of the team in understanding specific inquiries and implementing requests. The impltech team has always been able to ensure that the project stays coherent despite additional requirements.